SCANPAN® AUSTRALIA DELIVERY INFORMATION
Delivery is currently only available to Australian destinations.
Flat rate of $9.90 (inc. GST) for all orders $99 and under
Free shipping on all Australian orders over $100
Once your order is dispatched you will receive an email notification with your tracking information.
SCANPAN® Australia aims to have all orders despatched within 2-5 working days. The delivery times provided by SCANPAN® Australia are estimates only. SCANPAN® Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Please ensure that you enter the correct delivery address as, for those parcels which are undeliverable, SCANPAN® Australia cannot be held responsible for incorrectly entered delivery address.
To the extent permitted by law, SCANPAN® Australia will not be liable for any loss of income, loss of profits, loss of data or any indirect or consequential loss of damage of any kind whether caused by wrongful acts (including negligence) breach of contract or otherwise caused by this website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded as soon as possible.
CHRISTMAS DELIVERY TIMES AND CLOSING DATES
To ensure your delivery arrives before Christmas we suggest you place your order on or before Wednesday 9th December. Orders placed after the 9th but prior to 12:00pm midday on Wednesday 23rd December will still be processed and despatched by our warehouse as soon as possible. Orders received after midday on the 23rd December will not be processed until our offices reopen on Monday 4th January Please check our Store Locator to find a local retailer who may be open throughout this period.
Our office will be closed from December 22nd 2020 through to January 4th 2021. Web enquiries will not be responded to during this time.
The product warranty period is shown on or in its packaging. If the product has a defect within the warranty period stated on or in its packaging which is not caused by misuse or abuse, we will replace the product. To make a warranty claim call us on 1800 351 202 Or email firstname.lastname@example.org. The customer service team will advise you how to return your faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to the consumer given by warranty are in addition to other rights and remedies of the consumer under the law. Proof of the products purchase is required.
You can return any products to us that have been purchased on scanpan.com.au within 14 days of receipt of your order for a refund (excluding any delivery costs) provided that they are returned in the original condition and packaging. Return freight is payable by the customer and we suggest sending via a trackable method as no responsibility is taken for undelivered returns. Please include a copy of the invoice or packing slip with the goods and return to:
Scanpan Australia Returns
Building 4, 60 Wallgrove Road
Minchinbury NSW 2770
In the unlikely event that your Scanpan product needs to be replaced due to it arriving damanged, please ensure that the products are safely packaged to prevent further damage and email email@example.com to receive details on how to return via reply-paid via Australia Post.