Terms and Conditions of Use
Welcome to the website (the “Site”) for Scanpan Australia (“Us”, “We” or the “Company”). This Site is commissioned and facilitated by Sheldon and Hammond Pty. Ltd (ABN 90 076 567 989). PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS OF USE PRIOR TO USING THIS SITE. These Terms and Conditions of Use (the “Terms of Use”) constitute the entire agreement between us and you and supersede all prior agreements, terms, conditions and understandings, both written and oral, with respect to the Site (including its content and Products sold through the Site). These Terms of Use may be updated by us at any time without notice. You should review these Terms of Use periodically. By accessing this Site, you agree to and accept these Terms of Use. Do not continue to use this Site if you do not accept all of the terms and conditions stated on this page.
License
Unless otherwise stated, the Company and/or its licensors own all intellectual property rights to the content, graphics, designs, images, icons, photography, video and other material on the Site (“Content”). All Content is protected under applicable copyright, trademark and other intellectual property laws. All rights are reserved. You may view, download and/or print Content from the Site for your own personal use only, subject to restrictions set in these Terms of Use. No ownership rights are transferred to you as a result of any such use.
Privacy Policy
Our Privacy Policy, as amended from time to time, is incorporated into these Terms of Use and forms part of this agreement.
User Generated Content
Certain parts of this Site allow users to post and exchange content (“User Generated Content”). By posting User Generated Content, you grant the Company a non-exclusive, royalty-free, perpetual, transferable, irrevocable, worldwide licence to use, reproduce, modify, adapt, publish, translate, distribute and display such content. The Company reserves the right to edit, remove or refuse any User Generated Content at its discretion. The Company is not responsible for any loss or damage arising from User Generated Content posted on the Site.
Purchases and Payments
If you purchase any Products from the Site, you represent and warrant that all payment information provided is accurate and complete and that all charges will be honoured. We reserve the right to cancel or refuse any order placed through the Site. If payment has already been processed, we will refund the applicable amount.
Availability of Products
(a) On occasion, an order may need to be cancelled where a Product is no longer available or where there is an error in the pricing or description displayed on the Site. In such circumstances, any amount paid for the affected Product will be refunded to you.
(b) We reserve the right to remove or suspend any Product from sale at any time, whether temporarily or permanently and without prior notice. Where this occurs after an order has been placed, we will refund the amount paid for the impacted Product using your original payment method.
(c) To the extent permitted by applicable law, we are not responsible for any loss or damage suffered by you or any third party arising from the cancellation of an order or the withdrawal or suspension of a Product.
Acceptance, Rejection, and Cancellation of Orders
(a) When you place an order through the Site, it constitutes an offer to purchase a Product. We reserve the right to decline or cancel that offer in certain situations, including where a Product is unavailable or where there is an error in pricing or product information.
(b) An order will be considered accepted once we:
(i) issue an email acknowledging receipt of your order (noting that delivery of emails cannot always be guaranteed); and
(ii) send a further email confirming that your order has been processed and dispatched.
If only an order acknowledgement is issued, we retain the right to cancel or reject the order in accordance with clause (a).
(c) If an order is declined or cancelled, we will make reasonable efforts to notify you promptly. You will not be charged for orders that are not accepted, and to the extent permitted by law, we are not liable for any loss arising from such cancellation.
(d) If payment has already been processed for an order that is later cancelled:
(i) where the entire order is cancelled, you will receive a full refund, including any delivery charges; or
(ii) where only part of the order is cancelled, a refund will be issued for the affected Products only.
All refunds will be returned to your original payment method.
(e) If your selected payment method cannot be authorised or processed, we may cancel the relevant order.
(f) Products purchased through the Site are intended for personal use only. Where we reasonably believe that an order is being placed for resale or commercial purposes, we may cancel or decline that order.
(g) Once an order has been dispatched, it cannot be cancelled. Any return requests must be handled in accordance with our Returns policy.
(h) We may decline or adjust an order where there has been an obvious error on the Site (including pricing, product descriptions or images). In such cases, the affected portion of the order may be cancelled and refunded, while the remaining items may still be fulfilled.
(i) Where an order has been placed based on a genuine error (including incorrect pricing or product details), we reserve the right to cancel the order and provide a full refund of any amounts paid.
(j) If we are unable to reach you using the contact details provided despite reasonable attempts, we may cancel your order and refund any amounts received.
(k) Delivery charges are generally non-refundable where Products are returned due to change of mind or incorrect selection (such as size or colour), unless otherwise required under applicable law.
(l) Any approved refunds will be processed within a reasonable timeframe and returned via the original payment method.
Payment Options
We accept a range of payment methods including credit and debit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, Google Pay, and Afterpay. Afterpay allows eligible customers to pay for purchases in four interest-free instalments, subject to eligibility criteria including minimum and maximum spend thresholds and account approval requirements.
Special Offers, Discount Codes, and Promotions
Sheldon and Hammond Pty. Ltd may introduce promotional offers, discounts, or coupon codes (“Codes”) from time to time and reserves the right to modify, suspend, or withdraw them at its discretion. Codes must be applied at checkout and cannot be applied retrospectively. Unless otherwise stated, Codes are non-transferable, cannot be combined with other offers, and must not be shared or published publicly.
Codes are valid for a limited period (typically 6 - 12 months) and cannot be redeemed for cash. If a Product purchased using a Code is returned, the value of the discount may be deducted from any refund. Additional terms may apply to specific promotions.
Subscriber Discount Code: Subscribe to our newsletter to receive 15% off eligible purchases. Limited to one use per customer.
Comments and Reviews
By posting a review or comment on the Site, you confirm that the content is not confidential and grant us royalty-free licence to use it. Reviews must be genuine, not misleading, and must not be defamatory, offensive, or unlawful. Reviews that breach these conditions may be removed at our discretion.
Disclaimer
This Site and its materials and Products are provided “as is” without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose. We do not guarantee that the Site will be uninterrupted or error-free. We reserve the right to correct any errors or inaccuracies at any time.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential damages arising from your use of the Site or Products. Our total liability will not exceed the amount paid by you for the relevant Product.
Indemnification
You agree to indemnify and hold harmless the Company and its affiliates from any claims, damages or expenses arising out of your use of the Site or breach of these Terms of Use.
Miscellaneous
These Terms apply within Australia and any applicable jurisdictions. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure to enforce any provision does not constitute a waiver. We may provide notices via email. These Terms are governed by the laws of Australia, and any disputes will be resolved in the courts of Australia.
Payment Options
We offer a variety of secure and convenient payment options to suit your needs:
- Credit & Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Shop Pay
- Apple Pay
- Google
- Pay Afterpay
How does Afterpay work?
Pay it in 4, interest-free.
Afterpay lets you enjoy your purchase immediately and pay for it over four interest-free instalments, due every two weeks.
How to use Afterpay at checkout:
Add eligible items to your cart (order total must be between $50 and $4,000). Select Afterpay as your payment method at checkout. Follow the prompts to log in or create an Afterpay account. Enter your login details and CVC to complete your purchase.
What you need to get started:
An Australian credit or debit card Be over 18 years of age Have an Australian residential address
Once your first order is approved, you can use Afterpay for future purchases simply by logging in and confirming your payment details. Note: Not all items may be eligible for Afterpay. Please ensure your cart meets the requirements before selecting Afterpay at checkout. We require a minimum spend of $50 in order to use AfterPay.
Got more questions? Visit the Afterpay Help Centre for more information.
AGE VERIFICATION FOR QUEENSLAND ORDERS
In compliance with Queensland laws, we must verify the identity of any customer purchasing knives. If your order includes a Queensland address, you will be prompted to complete an age verification process after checkout.
Failure to complete this verification may result in delays in processing your order. Please ensure that your billing address and name match the details on your ID. We may contact you if further information is required.
To ensure secure processing and delivery of your order, we require identity verification for all shipments to Queensland. Customers must provide one of the following valid forms of identification:
Driver’s license Passport Government-issued ID (local or national) The name on the ID must exactly match the name on the billing address. If a different name is used, or if a translated name appears that does not match the ID, we will be unable to verify your identity.
Please note: Delays in verifying your ID may result in processing and delivery delays. We appreciate your understanding and cooperation in helping us maintain a secure shopping experience.
Shipping and Delivery
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
Indemnification
You agree to indemnify and hold harmless the Company and its affiliates from any claims, damages or expenses arising out of your use of the Site or breach of these Terms of Use.
Intellectual Property
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Scanpan , its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Scanpan, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Scanpan. Scanpan's names, logos, product and service names, designs, and slogans are trademarks of Scanpan or its affiliates or licensors. You must not use such trademarks without the prior written permission of Scanpan . Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
Optional Tools
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
Agents
This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
Miscellaneous
These Terms apply within Australia and any applicable jurisdictions. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure to enforce any provision does not constitute a waiver. We may provide notices via email. These Terms are governed by the laws of Australia, and any disputes will be resolved in the courts of Australia.
