Refund policy

RETURNS POLICY

You can return any products to us that have been purchased on scanpan.com.au within 14 days of receipt of your order for a refund (excluding any delivery costs) provided that they are returned in the original condition and packaging. Return freight is payable by the customer and we suggest sending via a trackable method as no responsibility is taken for undelivered returns. Please include a copy of the invoice or packing slip with the goods and return to:

Scanpan Australia Returns
Building 4, 60 Wallgrove Road
Minchinbury NSW 2770

RETURNS

In the unlikely event that your Scanpan product needs to be replaced due to it arriving damaged, please ensure that the products are safely packaged to prevent further damage and contact us via our contact form to receive details on how to return via reply-paid via Australia Post.

WARRANTY

SCANPAN® fully guarantees our quality products to be free from material and manufacturing defects for a period of 10 years from date of purchase.

The SCANPAN 10-year warranty covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

If a defect is deemed to have been caused by a manufacturing fault, the defective cookware will be replaced free of charge with a similar product or one of equal value if the original product is no longer available.

 

The following are excluded from the warranty:

  • Damage caused by normal wear and tear, accident, misuse, abuse or commercial use
  • Scratches, stains, discolouration, corrosion or damage from overheating to the interior of the pan.
  • Consequential damage is expressly excluded from the warranty.
  • Any damage caused by use of a boost or surge function on an induction cooktop is not covered by warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

SCANPAN® will, at its discretion, repair or replace at no charge, unsatisfactory products.

The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods to which the warranty relates.

 

To make a warranty claim call us on 1800 252 624 or click here to fill out the online warranty form.