Shipping policy
Delivery is currently only available to Australian destinations.
SHIPPING COSTS
Flat rate of $9.90 (inc. GST) for all orders under $99
Free shipping for all orders $99 and over
Once your order is dispatched you will receive an email notification with your tracking information.
DELIVERY
SCANPAN® Australia aims to have all orders despatched within 2-5 working days. The delivery times provided by SCANPAN® Australia are estimates only. SCANPAN® Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Please ensure that you enter the correct delivery address as, for those parcels which are undeliverable, SCANPAN® Australia cannot be held responsible for incorrectly entered delivery address.
To the extent permitted by law, SCANPAN® Australia will not be liable for any loss of income, loss of profits, loss of data or any indirect or consequential loss of damage of any kind whether caused by wrongful acts (including negligence) breach of contract or otherwise caused by this website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded as soon as possible.
RETURNS POLICY
You can return any products to us that have been purchased on scanpan.com.au within 14 days of receipt of your order for a refund (excluding any delivery costs) provided that they are returned in the original condition and packaging. Return freight is payable by the customer and we suggest sending via a trackable method as no responsibility is taken for undelivered returns. Please include a copy of the invoice or packing slip with the goods and return to:
AGE VERIFICATION FOR CONTROLLED ITEM PURCHASES
In compliance with Queensland laws, we must verify the identity of any customer purchasing knives. If your order includes a Queensland address, you will be prompted to complete an age verification process after checkout.
You will receive an email requesting identity verification via iDenfy. Orders will only be processed once verification has been successfully completed.
South Australia (effective 1 July 2025)
Under South Australian law, knives and controlled items cannot be sold to persons under 18 years of age. If your order includes a South Austrlian address, you will be prompted to complete an age verification process after checkout.
Verification Process
You must complete the Idefy verification process in full before your order can be processed. You will receive an email requesting identity verification via iDenfy. Orders will only be processed once verification has been successfully completed.
Failure to complete this verification may result in delays in processing your order. Customers must provide one of the following valid forms of identification:
- Driver’s license
- Passport
- Government-issued ID (local or national)
The name on the ID must exactly match the name on the billing address. If a different name is used (e.g. nickname), or if a translated name appears that does not match the ID, we will be unable to verify your identity.
PLEASE NOTE, if a successful identity verification is not completed within 3 working days of the order being placed, and the customer has not responded to our reasonable attempts at communication, the order may be cancelled and a refund will be processed to the original payment method.